Delivery / Shipping Policy

Orders are processed after payment has been successfully received and verified. Delivery times may vary depending on product availability, shipping destination, and carrier schedules.

• Processing times and estimated delivery dates are provided where applicable.
• Shipping fees, if any, will be displayed during checkout.
• Customers are responsible for providing accurate shipping information.
• PIH Guam is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances beyond our control.
• Customers will be notified if there are significant delays affecting their order.

Return / Refund Policy

Customer satisfaction is important to us. If you experience an issue with your order, please contact us as soon as possible.

• Refunds or exchanges may be approved for defective, damaged, or incorrectly supplied items.
• Requests must be made within 7 days of receiving the order.
• Items must be unused and returned in their original condition and packaging, where applicable.
• Refunds, when approved, will be issued to the original payment method within a reasonable processing period.
• Shipping charges are generally non-refundable unless the return is due to our error.

Promotion Terms & Conditions

Unless otherwise stated, all promotions offered by PIH Guam are subject to the following conditions:

• Promotions are valid only during the advertised promotional period.
• Promotions are subject to product availability and may end without prior notice.
• Discounts cannot be combined with other offers unless specifically stated.
• Promotions have no cash value and are non-transferable.
• PIH Guam reserves the right to modify, suspend, or cancel any promotion at its sole discretion.
• Additional restrictions or eligibility requirements may apply as specified in the individual promotion.